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BOOK WITH CONFIDENCE
We are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking.
We are also ATOL holder (6743), the flight inclusive package arrangements shown are ATOL Protected by the Civil Aviation Authority.
ace membership ensures you are provided with the best levels of training and customer service.
MORE BENEFITS..
CANCELLATION WAIVER POLICY
CANCELLATION OF HOTELS / CAR HIRE (restrictions may apply)
Cancellation Waiver ensures a full refund (less the policy premium) should a client cancel their booking due to being unable to board their flight as a result of load restrictions. (This must be paid for at the time of booking and cannot be added after payment has been taken).
The Cancellation Waiver Policy only applies under normal flights operating circumstances. It excludes but is not restricted to: cancellation due to technical difficulties with a flight, strikes, adverse weather, natural disasters and closure of airport for any reason.
THE CANCELLATION WAIVER IS FOR THE BENEFIT OF STANDBY ID STAFF TRAVEL TICKETS AND COVERS THE INITIAL UK OUTBOUND FLIGHT ONLY.
Once the holiday has commenced the Cancellation Waiver Policy no longer applies. Please note that certain products, including cruises, cannot be covered under the Waiver policy.
When clients traveling on "standby" are "off loaded", it is the client's responsibility to either contact TIS, if this occurs during office hours, or the hotel directly should the TIS office be closed. The reservation must be cancelled with the supplier immediately. The client should request a written cancellation acknowledgment from the supplier. On receipt of a written cancellation, a full refund (less the policy premium) will be paid to the client.
CANCELLATION OF HOTELS / CAR HIRE (restrictions may apply)
Cancellation Waiver ensures a full refund (less the policy premium) should a client cancel their booking due to being unable to board their flight as a result of load restrictions. (This must be paid for at the time of booking and cannot be added after payment has been taken).
The Cancellation Waiver Policy only applies under normal flights operating circumstances. It excludes but is not restricted to: cancellation due to technical difficulties with a flight, strikes, adverse weather, natural disasters and closure of airport for any reason.
THE CANCELLATION WAIVER IS FOR THE BENEFIT OF STANDBY ID STAFF TRAVEL TICKETS AND COVERS THE INITIAL UK OUTBOUND FLIGHT ONLY.
Once the holiday has commenced the Cancellation Waiver Policy no longer applies. Please note that certain products, including cruises, cannot be covered under the Waiver policy.
When clients traveling on "standby" are "off loaded", it is the client's responsibility to either contact TIS, if this occurs during office hours, or the hotel directly should the TIS office be closed. The reservation must be cancelled with the supplier immediately. The client should request a written cancellation acknowledgment from the supplier. On receipt of a written cancellation, a full refund (less the policy premium) will be paid to the client.